Privacy Policy my6363 — Malaysia Player Personal Data Protection

01Introduction & Scope of This Policy

My6363 ("we", "Platform") takes the privacy of every member seriously. This Privacy Policy transparently explains how we collect, use, store, protect and — in limited circumstances — share your personal data when you use the my6363 website and mobile app.

This policy applies to all users of the my6363 platform, including unregistered visitors, registered members and former members. It covers all your interactions with the platform — from your first visit to the website, the registration process, gaming activity, through to financial transactions and communications with our support team.

We encourage you to read this document carefully. If any section is unclear, the my6363 support team is available to help you understand it via the platform's live chat.

02Personal Data We Collect

My6363 collects personal data across several categories. Below is a comprehensive overview of the types of information we collect and their sources:

We also automatically collect technical information via cookies and similar tracking technologies when you browse the my6363 platform. This information is used to improve the user experience and platform security.

03How We Use Your Personal Data

The personal data we collect is used for legitimate and stated purposes. We do not use your data for any other purpose without notifying you in advance:

• Account Management — Create and manage your account, verify your identity and securely process financial transactions
• Service Provision — Provide access to all games, platform features and customer support you need
• Security & Fraud — Identify and prevent fraud, money laundering and unauthorised access to your account
• Legal Compliance — Fulfil KYC obligations, financial reporting and applicable legal compliance requirements
• Platform Improvements — Analyse usage patterns to improve features, performance and the overall user experience
• Communications — Send important notifications related to your account, platform updates and security information
• Marketing — Send relevant promotional offers and bonuses — only with your consent, and you may unsubscribe at any time

04Legal Basis for Data Processing

Every instance of personal data processing we carry out has a solid legal basis under Malaysia's Personal Data Protection Act (PDPA) and international data protection principles. The primary bases we rely on are:

• Consent — When you register and agree to this Privacy Policy, you give consent for us to process your data for the stated purposes
• Contract — Processing necessary to fulfil the agreement between you and my6363, including transaction processing and account management
• Legal Obligations — Processing necessary to meet legal obligations such as KYC requirements and financial reporting
• Legitimate Interests — Processing for the legitimate interests of my6363 such as fraud prevention and platform security improvements — provided these interests do not override your fundamental rights

05Data Sharing with Third Parties

My6363 does not sell your personal data to any third party. However, there are limited situations where we need to share your data with carefully selected partners:

• Payment Service Providers — Payment gateways and transaction processors that require certain information to process your deposits and withdrawals
• Gaming Service Providers — Gaming software providers that supply games on the my6363 platform may require minimal technical data for game functionality
• Identity Verification Services — Third-party KYC providers that help us securely verify member identities
• Relevant Authorities — When required by law, court order or a legitimate request from a law enforcement agency

All third-party partners we work with are bound by strict confidentiality agreements and must comply with data protection standards equivalent to those of my6363. They are only permitted to use your data for the specific purposes defined in those agreements.

06Cookies & Tracking Technologies

My6363 uses cookies and similar tracking technologies to enhance the user experience and platform security. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, session security and basic preferences. Cannot be disabled.
• Performance Cookies — Helps us understand how users interact with the platform in order to improve its performance
• Functional Cookies — Remember your preferences such as language, display settings and login information
• Analytics Cookies — Provides statistical insights into how the platform is used — all data is collected anonymously

You can manage cookie settings through your internet browser. However, disabling certain essential cookies may affect the functionality of the my6363 platform.

07Data Storage & Security Measures

My6363 retains your personal data for as long as your account is active or as needed for the stated purposes. Once your account is closed, we retain certain data for the period required by law (typically 5 to 7 years for financial records) before it is securely deleted.

Security measures we implement to protect your data:

• 256-bit SSL encryption for all data transmission between your device and my6363 servers
• Encryption of stored data (data-at-rest) for sensitive information in our databases
• Strict access controls — only staff who need to can access your personal data
• 24/7 continuous security monitoring to detect any suspicious activity
• Regular security audits by independent parties to assess and strengthen our infrastructure
• Clear incident response procedures in the event of any data breach

08International Data Transfers

In certain cases, your personal data may be processed or stored outside Malaysia — for example, on cloud servers located in other countries. When this occurs, my6363 ensures that equivalent protection is provided for your data through:

• Use of data transfer agreements that comply with international data protection standards
• Selection of cloud storage partners with recognised security certifications (ISO 27001, SOC 2 and equivalent)
• Data protection impact assessments before any cross-border data transfer is carried out

Regardless of where your data is stored or processed, the data protection standards we apply remain consistent and are never reduced.

09Your Rights as a Data Owner

As a data subject, you have the following rights regarding your personal data held by my6363. All requests can be submitted via the "Account Settings" section or by contacting our support team:

My6363 will respond to all data rights requests within 30 business days of receipt. In complex cases, this period may be extended to 60 days, with prior notice given to you.

10Minor Account Protection

My6363 is an adults-only platform. We do not provide services to individuals under 18 years of age and we do not knowingly collect personal data from minors.

If we find that someone under the age of 18 has registered an account on our platform, we will:

• Suspending the account immediately
• Deleting all related personal data immediately
• Returning any remaining balance via the original payment method

Parents or guardians who suspect that a minor in their care has registered at my6363 without permission are requested to contact our support team immediately.

11Changes to This Privacy Policy

My6363 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform developments. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications to all registered members via email or in-platform notification
• Providing at least 14 days' notice before significant changes take effect

We encourage you to review this page periodically. Continued use of the platform after any changes take effect means you agree to the updated policy.

12Contact Our Privacy Team

If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data by my6363, please contact us through the following channels:

• Live Chat — Available 24/7 directly within the my6363 platform or app
• Email — Contact us at [email protected] with the subject line "Privacy Inquiry"
• Help Section — Visit the FAQ for answers to common questions

Our team will respond within 2 business days for general enquiries and immediately for urgent cases involving account or data security.