Terms and Conditions my6363 — Platform User Guide for Malaysian Players

01Acceptance of Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and my6363 ("Platform", "us"). These Terms govern your use of all services, games, features, and content available through the my6363 website and mobile app.

By completing the registration process, accessing your account, or using any part of the my6363 platform, you confirm that you have read, understood, and agree to fully comply with these Terms. This agreement takes effect from the date of your first registration.

My6363 reserves the right to update or amend these Terms at any time. Registered members will be notified via email or in-platform notification whenever a material change occurs. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

02Eligibility & Account Registration

To register and use the my6363 platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years at the date of registration
• Not residing in a jurisdiction that prohibits online gambling
• Have full legal capacity to enter into binding agreements
• Not currently under a self-exclusion period on any gambling platform
• Register using personal information that is true, accurate, and up to date

Each individual is only permitted to hold one account only at my6363. Multiple account ownership by the same individual is strictly prohibited and may result in the immediate suspension of all related accounts. Balances in those accounts may be forfeited without notice.

My6363 reserves the right to request identity verification (KYC) at any time as part of the account verification process. Required documents may include a national ID or passport, proof of address and proof of payment method. Failure to provide the required documents within the specified timeframe may result in the account being suspended until verification is complete.

03Account Management & Security

You are solely responsible for keeping your my6363 username and password secure. my6363 will never request your password via email, live chat, or any other communication channel. Do not share your login credentials with anyone.

You must notify the my6363 support team immediately if you suspect your account has been accessed without authorisation or if your password has been exposed to a third party. my6363 is not liable for any losses arising from unauthorised access resulting from your failure to safeguard your login credentials.

My6363 provides two-factor authentication (2FA) and we strongly recommend that all members enable this feature. Biometric login via fingerprint and Face ID is also available through the mobile app for added security and convenience.

04Deposits, Withdrawals & Finance

My6363 supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX, direct bank transfer, Touch 'n Go eWallet, GrabPay and Boost. All financial transactions are processed through secure, encrypted channels.

Deposit Requirements:

• Minimum deposits are subject to the limits set for each payment method
• All deposits must come from an account or payment method registered in your own name
• Third-party deposits are strictly not permitted and will be returned after deduction of processing fees
• My6363 reserves the right to decline deposits suspected of being linked to fraudulent activity.

Withdrawal Requirements:

• Withdrawals are processed within 15 to 30 minutes for e-wallet methods and up to 1 business day for bank transfers
• KYC verification must be completed before your first withdrawal request is processed
• Withdrawals must be made to the same payment method used for the deposit, unless specifically approved by the my6363 finance team
• Any bonus received must meet the specified wagering (rollover) requirements before bonus-related withdrawals are permitted

My6363 reserves the right to place a hold on withdrawal processing for up to 30 business days in cases where a fraud investigation or suspicious activity review is ongoing. You will be notified in writing if this applies to your account.

05Bonuses, Promotions & Wagering Requirements

My6363 offers various bonuses and promotions to members from time to time. All bonuses are subject to the wagering requirements (rollover) specified in their respective promotional terms. You must read and understand these terms before accepting any bonus.

• Bonuses may only be used on eligible games as specified in the relevant promotion terms
• Using multiple accounts to take advantage of bonuses is prohibited and may result in bonus cancellation and account suspension
• My6363 reserves the right to void bonuses if there are signs of usage that violate the intent of the promotion
• In the event of a conflict between promotional communications and these Terms, these Terms shall take precedence
• Bonuses cannot be transferred between accounts or directly converted to cash unless the rollover requirements have been fully met

06Game Rules & Integrity

All games available at my6363 use Random Number Generator (RNG) technology certified by independent certification bodies. The outcome of every game is completely random and cannot be manipulated by any party, including my6363 itself.

The following activities are strictly prohibited on the my6363 platform and may result in immediate account termination:

• Use of automated software, bots, or scripts in any game
• Collusion between two or more players to gain an unfair advantage
• Exploiting technical vulnerabilities or software bugs to gain an advantage in games
• Any attempt to hack, disrupt, or manipulate the my6363 system
• Opposing wagers (arbitrage) designed to guarantee profit without genuine risk

The final decision in any game-related dispute rests solely with my6363. We will investigate all complaints thoroughly and fairly; however, decisions made by the my6363 compliance team are final.

07Player Responsibility & Responsible Gaming

My6363 is fully committed to responsible gaming practices. We provide a range of tools to help members manage their gaming activity in a healthy way:

• Deposit Limit — Set daily, weekly or monthly deposit limits via the account menu
• Loss Limit — Loss limits can be set to control the amount that can be lost within a given period
• Session Time Limit — Set session time limits to prevent excessive use
• Temporary Self-Exclusion — Take a break from the platform for a duration of your choice
• Permanent Self-Exclusion — Permanently close your account if you choose to stop

If you or someone you know has a gambling-related problem, please contact the my6363 support team or seek assistance from a qualified gambling support organisation. We take the health and wellbeing of our members seriously.

08Intellectual Property & Usage Rights

All content on the my6363 platform — including logos, designs, graphics, text, software, games, and multimedia materials — is owned by my6363 or licensed to us by the relevant third parties. All copyrights, trademarks, and other intellectual property rights are reserved.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the my6363 platform for personal, non-commercial purposes only. This licence does not include the right to:

• Copy, distribute, or republish any part of the platform
• Modify or create derivative works based on platform content
• Use content for commercial purposes without written permission from my6363
• Reverse engineering or attempting to obtain the source code of any platform software

09Account Suspension & Termination

My6363 reserves the right to suspend or terminate any account with or without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions
• Reporting of fraudulent activity, money laundering, or other illegal activities
• Failure to complete the KYC verification process within the stipulated timeframe
• Use of multiple accounts by the same individual
• Bonus or promotional system abuse
• Requests by relevant authorities

If your account is terminated for reasons unrelated to a terms violation, any valid balance in your account will be returned via the original payment method within 10 business days. Any bonus that has not met the rollover requirements is not eligible for return.

You also have the right to close your own account at any time by contacting the my6363 support team. Please ensure all pending withdrawals have been processed before requesting account closure.

10Liability Limits & Disclaimer

My6363 provides the platform on an "as-is" basis. While we make every effort to ensure uninterrupted platform operation, we do not guarantee that the service will always be available without technical disruptions, errors or temporary downtime for maintenance.

My6363 is not liable for:

• Financial losses incurred as a result of gaming, including money lost in betting
• Service disruptions caused by factors beyond our control, such as internet outages or hardware failures on your end
• Indirect, consequential, or punitive damages arising from use of the platform
• Actions or content provided by third parties linked to our platform

In all circumstances, my6363's total liability to you shall not exceed the amount you deposited in the 30 days prior to the relevant claim arising.

11Amendment of Terms and Conditions

My6363 reserves the right to amend, update or replace these Terms and Conditions at any time at our sole discretion. Changes will take effect 7 days after notification is sent to members via their registered email or in-platform notification.

It is your responsibility to review these Terms periodically to ensure you are always aware of the latest version. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after notification of changes constitutes your acceptance of the amended terms.

12Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable legal principles. Any dispute arising from or relating to these Terms shall first be resolved through direct negotiation with the my6363 support team.

If a dispute cannot be resolved through negotiation within 30 days of the first written notice, both parties agree to refer the matter to binding arbitration. Arbitration proceedings shall be conducted in Malay or English by mutual agreement.

You may also reach the my6363 support team via live chat on the platform or through our support email for any enquiries or complaints relating to these Terms. Our team is available 24 hours a day, 7 days a week.